It’s still tough to conduct any kind of business. The bank lobby is closed, companies such as Verizon have long wait times for phone calls, and don’t even get me started on the credit reporting agencies such as Equifax. I’m attempting to help Mom arrange her affairs and every step of the way it’s been a struggle due to Covid.
Mom’s phone died during the Christmas season. Her husband Chuck was an android man–the rest of this family with the exception of my brother are Apple folks. Chuck ordered Mom a brand new Samsung Galaxy S9 and she has struggled to use it. With Chuck gone there is no one to help her understand the new phone and we are all clueless as to how an android operates.
I tried calling the local Verizon store but the stores are accepting no calls. I went online and made an appointment for this past Monday. Off we went into tropical storm winds and rain–seriously it was raining so hard! And, the Verizon store was no help whatsoever. If I had been able to talk to someone I would have realized the Verizon store wouldn’t have an older iPhone, they only sell the latest and greatest. They were kind and accommodating but couldn’t help us.
Back home it was eBay to the rescue. I order Mom a brand new iPhone 7 Plus and it will be delivered Friday. We will have an almost new with very little use Samsung Galaxy S9 for sale–at a great price–if anyone is interested.
And the list went on and on–I was on the phone for most of the day on Tuesday. I wrote this blog in 2017 about freezing your credit with the various credit reporting agencies. Parts of that blog are no longer applicable–for instance Equifax does not use pin numbers now–but the gist of the message is still the same and Chuck paid attention freezing his and Mom’s credit. And the best part–Chuck left a file with all the information! I was attempting to create an account for Mom and to do that, credit must be checked by Verizon.
I detest calling companies such as Verizon and try to do all my business with those type companies online. But for this business I needed a person and I was lucky getting to speak with an awesome woman at Verizon. Except the “awesome woman” made an error which caused so many problems I might still be writing about them when I write the next blog on Sunday. Wednesday’s Verizon person was able to discern the issue but now we must wait at least a WEEK for their IT people to “go into the system and remove the error messages.” You have got to be kidding me! A WEEK???? Wednesday’s Verizon person knew I wasn’t happy and has agreed to call me Friday afternoon to walk me through setting up Mom’s new phone. Then she will call me again once the “error messages” are resolved.
Good grief! So far I’ve wasted three hours of my life talking to Verizon people!
Wednesday was a beautiful day–so nice we turned off the air conditioning and opened the doors and windows. Currently I am in charge of the chickens–I’m not a farm girl even though I grew up on this farm. When I let them out to roam the yard they were nervous nellies–I don’t think they liked me! Now if I just don’t forget to close them in for the night!😁